IT support

IT support

APTON is a Ticino-based company specializing in multiple IT areas for 360°support to all business entities.
System and software development knowledge established over more than 20 years of experience in consulting
IT to Swiss and foreign companies allows us to effectively support the diverse needs of our clients.
Resource 1

IT support services

Hourly packages at preferential rates
Multilevel help desk
On-site or remote intervention

Until

0

of discount

For companies
nonprofit

Hourly packages

10 hours
headphones@2x
Fr
1700
  • 10 hours of assistance
  • Assistance during office hours (07:00-18:00)
  • No expiry date, valid while stocks last
25 hours
headphones@2x
Fr
4000
  • 25 hours of assistance
  • Assistance during office hours (07:00-18:00)
  • No expiry date, valid while stocks last
50 hours
headphones@2x
Fr
7500
  • 50 hours of assistance
  • Assistance during office hours (07:00-18:00)
  • No expiry date, valid while stocks last
  • Free transfers
75 hours
headphones@2x
Fr
10500
  • 75 hours of assistance
  • Assistance during office hours (07:00-18:00)
  • No expiry date, valid while stocks last
  • Free transfers
100 hours
headphones@2x
Fr
13000
  • 100 hours of assistance
  • Assistance during office hours (07:00-18:00)
  • No expiry date, valid while stocks last
  • Free transfers
Outside office hours
Outside office hours (07:00-18:00) there is a 20% surcharge on the agreed rate
In-person interventions
A minimum of 15 minutes is counted for each intervention in presence.
Travel costs
Travel costs 75 CHF per trip
Hourly rate
Hourly rate without purchasing packages 180.00/hour

Conditions

1. General information

1.1 Prices
Prices are finalised on the basis of the quantity structure and the minimum duration of the contract. Apton reserves the right to set prices at the end of the minimum contract term. Prices in Swiss Francs CHF are exclusive of VAT.
1.2 Entry into force, duration and withdrawal
Entry into force, duration and termination The minimum duration of the contract is stated in the acceptance document and begins with the date of acceptance. Termination of the contract is possible without notice with immediate effect.All cloud-based services may be modified or terminated with one month's notice.
1.3 Amendments to the contract
Amendments to the contract must be made in writing and are executed by updating the corresponding element of the contract. Simple changes within a product family can be agreed upon also by means of the electronic exchange of a declaration of intent (e.g. by email), if clear identification of the contractual partner by Apton is possible. clear identification of the contracting party by Apton. Contractual changes regarding the services set out in the Annex may be made through the addition of unsigned documents, which are tacitly accepted.
1.4 Documentation and supporting material
Documentation and support material is prepared and kept up-to-date by Apton and made available to the customer.
1.5 Cloud access
Access to the Cloud infrastructure and services are guarded by Apton. The customer may request, in a sealed envelope, their own data access to the administrative consoles, opening the envelope releases Apton from any responsibility for the services provided.

2.Support and maintenance work

2.1 Service Desk
1 The Service Desk accepts calls during on-call hours. Requests are processed during on-call hours. on-call and support hours. Work outside these hours can be ordered and is invoiced at the appropriate time surcharges and hourly rates.
2.2 Picket times
The following pick-up times can be contractually agreed, during which Apton supports the customer in managing their its IT. The standard on-call time is shown below, it may be specified differently in the acceptance. Monday - Friday: 07.00 - 18.00
2.3 Reaction times
Within the contractually agreed response and on-call time, Apton intervenes remotely or, if necessary, on-site to initiate fault rectification procedures. The following reaction times Within 8 hours (from Ticket opening at Apton)
2.4 Maintenance work
Maintenance work Apton informs at least one week in advance about possible maintenance windows for planned maintenance work on the customer's infrastructure. Conversely, the customer is obliged to inform Apton about works planned on its part that could hinder the service
2.5 Accident
In the context of an incident, the on-call times and reaction times defined in the contract annex apply, within which within which Apton initiates the fault clearance procedure. If fault clearance extends beyond the service hours, work may be suspended and continued. service hours, work may be suspended and continued on the next working day during service hours. Apton shall decide Apton decides individually for each fault case whether fault delineation and fault rectification is to be done via remote access or on-site. remote access or on-site.